Effective Date: July 15, 2026 Last Updated: July 15, 2026
Endorse Engine LLC (“Endorse Engine,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:
Submit a form or request information about our services;
Schedule an appointment or consultation;
Communicate with us by telephone, email, SMS or MMS text message, website chat, or another method;
Become an Endorse Engine client;
Use our reputation-management, local SEO, AI receptionist, customer communication, or related services; or
Otherwise interact with Endorse Engine.
By accessing our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with Endorse Engine.
Information You Provide Directly
We may collect information that you voluntarily provide, including:
Your name;
Business or company name;
Job title;
Email address;
Telephone or mobile phone number;
Business location;
Appointment details;
Account and login information;
Billing and transaction-related information;
Information submitted through website forms, surveys, or chat features;
Communications, questions, and customer-support requests;
Marketing and messaging preferences; and
Any other information you choose to provide.
Payment information may be collected and processed by Stripe or another authorized payment processor. Endorse Engine does not intend to directly store complete payment-card numbers.
Client and Customer Data
When providing reputation-management or related services, Endorse Engine may process information supplied or authorized by our clients. This information may include:
Customer or prospect names;
Email addresses;
Telephone or mobile phone numbers;
Service, appointment, or transaction information;
Customer feedback;
Review invitation and response information;
Communication history;
Consent and opt-out records; and
Other information necessary to provide the requested services.
Our clients are responsible for ensuring that they have the appropriate authority, permission, or lawful basis to provide this information to Endorse Engine and to communicate with their customers.
Endorse Engine uses client-provided customer information only to provide, support, secure, and improve the services authorized by the applicable client. We do not sell client customer lists or use a client’s customer information to independently market Endorse Engine services to those customers.
Information Collected Automatically
When you visit our website or interact with our electronic communications, we and our service providers may automatically collect information such as:
Internet Protocol address;
Browser and device type;
Operating system;
Referring website or source;
Pages viewed;
Date and time of access;
Approximate location derived from an IP address;
Website interactions;
Form activity;
Email or message delivery information;
Advertisement interactions;
Link clicks; and
Cookie, pixel, and similar technology information.
2. How We Use Personal Information
We may use personal information to:
Provide, operate, maintain, and improve our services;
Respond to inquiries and consultation requests;
Schedule and manage appointments;
Communicate with prospective and current clients;
Provide reputation-management and related marketing services;
Create and manage client accounts;
Process payments and administer billing;
Personalize website and service experiences;
Provide customer service and technical support;
Send appointment reminders and service-related notifications;
Send sales follow-ups and promotional communications when appropriate consent has been obtained;
Measure website, campaign, and advertising performance;
Maintain records of consent and communication preferences;
Connect our services with authorized software integrations;
Detect and prevent fraud, spam, abuse, and security incidents;
Enforce our agreements and policies;
Comply with applicable legal and regulatory obligations; and
Protect the rights, security, safety, and property of Endorse Engine, our clients, and others.
We will not use personal information for materially different purposes without providing appropriate notice or obtaining consent when required.
3. SMS and MMS Text Messaging
Endorse Engine may use automated or application-based messaging technology to communicate with individuals who have requested information from us or otherwise consented to receive text messages from Endorse Engine.
Types of Messages
Depending on how an individual interacts with us and the consent provided, Endorse Engine text messages may include:
Appointment confirmations;
Appointment reminders;
Appointment rescheduling information;
Responses to questions or support requests;
Service and account updates;
Follow-ups concerning an inquiry or requested consultation;
Sales follow-ups;
Promotional offers;
Marketing communications; and
Other information related to Endorse Engine’s services.
SMS Consent
Where consent is required, Endorse Engine will obtain it through an affirmative action, such as selecting an unchecked consent checkbox, submitting a dedicated enrollment form, or sending an authorized opt-in response.
Consent to receive promotional or marketing text messages is not a condition of purchasing any property, goods, or services.
By opting in, you authorize Endorse Engine LLC to send recurring SMS and MMS messages to the mobile number you provided, including messages sent using automated technology.
Message Frequency and Charges
Message frequency varies based on your level of interest, your interactions with Endorse Engine, scheduled appointments, and your support needs.
Message and data rates may apply. Your mobile carrier’s standard messaging and data charges may apply to messages sent or received.
Wireless carriers are not responsible for delayed or undelivered messages.
Opting Out
You may opt out of Endorse Engine text messages at any time by replying STOP to any message.
We may also honor other reasonable language indicating that you want messages to stop, including “unsubscribe,” “cancel,” “end,” “quit,” “revoke,” or “opt out.”
After receiving an opt-out request, Endorse Engine may send one final confirmation message. We will not send further messages covered by the withdrawn consent unless you subsequently provide new consent.
You may reply HELP for assistance or contact us at:
Opting out of promotional messages does not prevent Endorse Engine from sending non-promotional communications when they are legally permitted or necessary to fulfill a request, provide a purchased service, address an account issue, or respond to you.
Mobile Information and Messaging Consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be sold, rented, shared, transferred, or disclosed to third parties or affiliates for their own marketing or promotional purposes.
We may disclose mobile information to service providers that help us deliver and support our messaging program, such as telecommunications carriers, LeadConnector, HighLevel, hosting providers, and technical service providers. These providers may use the information only to provide services to Endorse Engine and not for their own independent marketing purposes.
All other categories of information-sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties or affiliates for marketing or promotional purposes.
Consent Records
We may maintain records concerning:
The mobile number enrolled;
The date and time consent was provided;
The website, form, checkbox, keyword, or other method used to provide consent;
The consent language displayed at the time of enrollment;
Messages sent and received;
Appointment and support communications;
HELP requests;
Opt-out requests; and
Changes to communication preferences.
We may retain these records to administer our messaging program, document consent, honor communication preferences, investigate complaints, and demonstrate compliance.
4. Cookies, Analytics, and Advertising Technologies
Endorse Engine and its authorized service providers may use cookies, pixels, tags, scripts, local storage, and similar technologies.
These technologies may be used to:
Operate and secure our website;
Remember user preferences;
Understand how visitors use the website;
Measure traffic and website performance;
Identify technical issues;
Measure form submissions and conversions;
Evaluate advertising performance;
Create advertising audiences; and
Deliver or measure relevant advertising.
Our website may use services such as:
Google Analytics;
Meta Pixel;
HighLevel or LeadConnector tracking technologies; and
Other website analytics, advertising, or conversion-measurement tools.
Information collected through these technologies may include device identifiers, IP addresses, website interactions, referring sources, and advertising-related information.
You may manage cookies through your browser settings and through any cookie preference tools made available on our website. Disabling cookies may affect certain website features.
Your browser, mobile device, Google account, or Meta account may also provide controls for limiting personalized advertising.
5. How We Disclose Personal Information
We may disclose personal information in the following circumstances.
Service Providers
We may disclose information to vendors and service providers that help us operate and deliver our services, including:
HighLevel and LeadConnector;
Telecommunications and messaging providers;
Stripe and other payment processors;
Zapier and integration providers;
Website and cloud-hosting providers;
Google Analytics;
Meta;
Customer relationship management providers;
Email delivery providers;
Scheduling providers;
Customer-support providers;
Data security and fraud-prevention providers; and
Professional advisers such as attorneys, accountants, and insurers.
These providers are permitted to process information only for authorized business purposes and subject to applicable agreements and confidentiality obligations.
Client-Directed Integrations
At a client’s direction, we may connect Endorse Engine services with third-party platforms selected or authorized by that client. Information sent to such platforms may be governed by the platform’s own privacy policy and the client’s agreement with that platform.
Legal and Safety Reasons
We may disclose personal information when we reasonably believe disclosure is necessary to:
Comply with a law, regulation, subpoena, court order, or governmental request;
Investigate suspected fraud, abuse, or unlawful conduct;
Enforce our agreements or protect our legal rights;
Protect the security and integrity of our website or services; or
Protect the rights, safety, or property of Endorse Engine, our clients, users, or others.
Business Transactions
If Endorse Engine is involved in a merger, financing, acquisition, reorganization, sale of assets, bankruptcy, or similar business transaction, information may be disclosed as part of that transaction, subject to appropriate confidentiality protections.
Any transfer involving mobile information remains subject to the SMS non-sharing commitments stated in this Privacy Policy.
6. Sale of Personal Information
Endorse Engine does not sell personal information for money.
Certain analytics and advertising technologies may be treated as “sharing,” “targeted advertising,” or a “sale” under some privacy laws, even when no money is exchanged. Where applicable, you may request to opt out of these activities by contacting us at [email protected] or by using any privacy preference mechanism provided on our website.
Endorse Engine does not sell or share mobile phone numbers or SMS consent information for third-party marketing or promotional purposes.
7. Data Security
Endorse Engine uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, destruction, loss, alteration, or disclosure.
However, no website, database, transmission method, or storage system can be guaranteed to be completely secure. You are responsible for using appropriate safeguards when transmitting information and for protecting your account credentials.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide the services for which it was collected;
Maintain client and business records;
Fulfill contractual obligations;
Maintain consent and opt-out documentation;
Resolve disputes;
Prevent fraud or abuse;
Enforce our agreements; and
Comply with legal, tax, accounting, and regulatory obligations.
Retention periods may vary depending on the type of information, our relationship with you, legal requirements, and the purpose for which the information was collected.
When information is no longer reasonably necessary, we may delete it, anonymize it, or securely isolate it from further use.
9. Privacy Choices and Requests
Depending on your location and applicable law, you may have the right to request that Endorse Engine:
Confirm whether we process your personal information;
Provide access to certain personal information;
Correct inaccurate personal information;
Delete certain personal information;
Provide a portable copy of certain information;
Restrict or object to certain processing;
Withdraw consent;
Opt you out of marketing communications;
Opt you out of certain targeted advertising or information-sharing activities; or
We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and identity verification.
Certain information may be exempt from a request where retention or processing is required or permitted by law.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
10. Email and Marketing Choices
You may unsubscribe from promotional emails by using the unsubscribe link included in the email or by contacting [email protected].
Even after opting out of promotional communications, we may continue sending non-promotional communications concerning appointments, transactions, accounts, support requests, contractual relationships, security matters, or legal notices.
11. Information Concerning Canadian Individuals
Endorse Engine is based in the United States and serves businesses in both the United States and Canada.
If you are located in Canada, your information may be transferred to, stored in, or processed in the United States or another jurisdiction where our service providers operate. Information processed outside Canada may be subject to the laws of the applicable jurisdiction and may be accessible to courts, law enforcement, or governmental authorities as permitted by those laws.
Endorse Engine will obtain appropriate consent before sending commercial electronic messages to Canadian recipients when required. Commercial communications will identify Endorse Engine and provide an unsubscribe method.
Canadian individuals may contact [email protected] with questions, complaints, or requests concerning their personal information.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, platforms, or services.
Endorse Engine does not control and is not responsible for the privacy, security, content, or business practices of third parties. We encourage you to review the privacy policies of any third-party service before providing information to it.
13. Adults Only
The Endorse Engine website and services are intended for business owners, business representatives, and other adults who are at least 18 years old.
Our website and services are not directed to children or minors under 18, and we do not knowingly collect personal information directly from individuals under 18.
If we learn that we have collected personal information directly from a person under 18 without appropriate authorization, we will take reasonable steps to delete it.
A parent or legal guardian who believes that a minor has provided personal information to Endorse Engine may contact [email protected].
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices, or legal
obligations.
When we make changes, we will update the “Last Updated” date at the top of this page. Material changes may also be communicated through the website, email, account notification, or another appropriate method.
Your continued interaction with Endorse Engine after an updated policy becomes effective is subject to the updated Privacy Policy, to the extent permitted by law.
15. Contact Endorse Engine
Questions, concerns, complaints, or privacy requests may be directed to:
