Effective Date: August 1, 2026
Last Updated: August 1, 2026
Endorse Engine (“Endorse Engine,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you:
Visit our website;
Submit a contact form;
Schedule a consultation;
Communicate with us by telephone, email, or text message;
Interact with our automated systems or AI receptionist;
Purchase or use our services; or
Otherwise communicate or engage with Endorse Engine.
By accessing our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with Endorse Engine.
Information You Provide Directly
We may collect information you voluntarily provide, including:
First and last name;
Business name;
Email address;
Mobile or business telephone number;
Mailing or business address;
Website address;
Industry and service area;
Information about your business;
Services in which you are interested;
Appointment and consultation information;
Account or customer-service information;
Communications you send to us;
Survey, review, or feedback responses;
Billing and payment-related information; and
Any other information you choose to provide.
Payment information may be processed by a third-party payment processor. Endorse Engine may not directly receive or store complete payment-card information.
Website and Device Information
When you visit our website, we or our technology providers may automatically collect information such as:
Internet Protocol address;
Browser type;
Device type;
Operating system;
Approximate geographic area;
Referring website;
Pages viewed;
Links selected;
Date and time of access;
Time spent on the website;
Form and website interactions; and
Cookie or similar technology identifiers.
Communication Information
When you communicate with Endorse Engine, we may collect:
Email correspondence;
Text-message content;
Telephone call details;
Call date, time, and duration;
Voicemail messages;
Customer-service requests;
Records of SMS consent;
SMS subscription status;
Opt-out requests; and
Other information you provide during the communication.
If our telephone system records or transcribes a call, we may collect the recording, transcript, and information discussed during that call. Where required, we will provide notice or obtain consent before recording or transcribing a call.
Information From Authorized Integrations
When you authorize Endorse Engine to connect with a customer relationship management platform, scheduling system, website, communication platform, or other business system, we may receive information necessary to configure and provide the requested service.
We use information received from an authorized integration only for legitimate business purposes, such as delivering our services, completing requested automations, providing support, and maintaining the integration.
2. How We Use Information
We may use personal information to:
Respond to inquiries;
Schedule and manage consultations;
Provide requested products or services;
Create and manage customer accounts;
Configure reputation-management systems;
Configure local SEO services;
Configure AI receptionist or communication services;
Send appointment reminders and confirmations;
Send requested service notifications;
Request customer feedback or reviews;
Provide customer support;
Process payments;
Maintain records of consent and communication preferences;
Operate, maintain, and improve our website;
Understand how visitors use our website;
Diagnose technical problems;
Protect our systems and users;
Detect fraud, abuse, or security incidents;
Comply with applicable legal obligations;
Enforce our agreements; and
Send promotional communications when the recipient has provided the appropriate consent.
We will not use SMS consent as authorization for a materially different messaging program.
3. SMS and Text-Messaging Privacy
Endorse Engine may offer text-message communications for individuals who affirmatively consent to receive them.
Depending on the consent provided, messages may include:
Appointment reminders;
Consultation confirmations;
Service updates;
Account or customer-service notifications;
Requested follow-up messages;
Responses to questions;
Review or feedback requests; and
Occasional promotional offers when separately authorized.
SMS Consent
Providing a telephone number does not automatically enroll you in promotional text messaging.
Where website-based SMS consent is used, you must affirmatively select an optional SMS consent checkbox or otherwise complete the stated opt-in process. SMS consent is not a condition of purchasing goods or services.
Consent to receive informational or transactional messages is separate from consent to receive promotional or marketing messages where separate consent is required.
Message Frequency and Charges
Message frequency varies based on your relationship with Endorse Engine, the services requested, and your communication activity.
Message and data rates may apply. Your wireless carrier may charge you according to the terms of your mobile service plan.
Opting Out
You may cancel text-message communications at any time by replying STOP to a message from Endorse Engine.
After receiving a valid opt-out request, we may send one final text message confirming that the opt-out request has been processed. You will not receive additional messages from that messaging program unless you provide consent again.
For assistance, reply HELP or contact us using the information in the “Contact Us” section below.
Mobile Information and Consent Data
We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.
Mobile numbers, SMS opt-in records, and messaging consent are not disclosed to other businesses for their independent advertising or promotional activities.
Technology providers that help Endorse Engine operate its messaging program may process mobile information only as necessary to provide communication infrastructure, message delivery, customer support, data hosting, security, or related services on our behalf. These providers are not authorized to use SMS consent information for their own marketing purposes.
SMS opt-in information and consent are excluded from any general disclosure of personal information described elsewhere in this Privacy Policy.
4. How We Disclose Information
We may disclose personal information in the limited circumstances described below.
Service Providers
We may provide information to vendors that perform services on our behalf, including:
Website hosting;
Customer relationship management;
Appointment scheduling;
Email delivery;
Text-message delivery;
Telephone and AI receptionist technology;
Cloud storage;
Analytics;
Payment processing;
Cybersecurity;
Customer support; and
Professional services.
These providers may access information only as reasonably necessary to perform services for Endorse Engine and are expected to protect that information appropriately.
Our disclosure of information to operational service providers does not permit them to use mobile numbers or SMS consent information for independent marketing or promotional purposes.
Legal and Safety Requirements
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with applicable law, regulation, court order, subpoena, or legal process;
Respond to a lawful government request;
Investigate suspected fraud, abuse, or unlawful conduct;
Protect the rights, safety, or property of Endorse Engine, our customers, or others;
Enforce our agreements; or
Defend against legal claims.
At Your Direction
We may disclose information when you direct or authorize us to do so.
For example, if a customer authorizes Endorse Engine to connect a service with the customer’s software platform, we may transmit information necessary to complete that connection.
5. Cookies and Similar Technologies
Endorse Engine and its website providers may use cookies, pixels, scripts, local storage, and similar technologies to:
Operate website features;
Remember visitor preferences;
Understand website usage;
Measure website performance;
Diagnose errors;
Protect against fraud or misuse; and
Evaluate marketing performance.
You may be able to limit certain cookies using your browser settings or a cookie preference tool made available on our website.
Blocking some cookies may affect website functionality.
6. Analytics
We may use website analytics services to understand how visitors find and use our website.
Analytics information may include:
Pages viewed;
Time spent on pages;
General device information;
Approximate geographic region;
Referral source; and
Website interactions.
We use this information to improve website performance, usability, content, and marketing effectiveness.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide requested services;
Maintain customer and business records;
Fulfill the purposes described in this Privacy Policy;
Maintain records of communication consent;
Process and document opt-out requests;
Resolve disputes;
Enforce agreements;
Protect against fraud or abuse; and
Comply with applicable legal, accounting, or reporting obligations.
Retention periods may vary based on the type of information and the reason it was collected.
When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.
8. Data Security
Endorse Engine uses reasonable administrative, technical, and organizational measures intended to protect personal information from:
Unauthorized access;
Accidental loss;
Misuse;
Alteration;
Destruction; and
Unauthorized disclosure.
No website, communication network, database, or storage system can be guaranteed to be completely secure. You should use appropriate caution when transmitting sensitive information electronically.
9. Your Choices and Privacy Rights
Depending on where you live and the laws that apply, you may have the right to request that we:
Confirm whether we process your personal information;
Provide access to certain personal information;
Correct inaccurate information;
Delete certain personal information;
Provide a portable copy of certain information;
Restrict or object to certain processing; or
Honor applicable privacy preferences.
These rights may be subject to exceptions under applicable law.
To submit a privacy request, contact us using the information below. We may need to verify your identity before processing the request.
Email Communications
You may unsubscribe from promotional email communications by selecting the unsubscribe link included in the email.
We may continue sending non-promotional communications relating to active services, transactions, security, or customer support.
Text Communications
Reply STOP to unsubscribe from text messages.
Reply HELP for assistance.
10. Do Not Track and Browser Preferences
Some browsers offer “Do Not Track” signals or other privacy controls. Because there is not always a uniform method for interpreting these signals, our website may not respond to every signal in the same manner.
Where required by applicable law and supported by our website technology, we will process recognized browser-based privacy preferences.
11. Children’s Privacy
Our website and services are intended for business owners and adults. They are not directed to children under 13 years of age.
We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.
12. Third-Party Websites
Our website may contain links to websites or services operated by other organizations.
Endorse Engine does not control and is not responsible for the privacy, security, content, or practices of third-party websites. Review the privacy policy of any external website before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal obligations.
When we make changes, we will revise the “Last Updated” date at the top of this page. Material changes may also be communicated through the website or another appropriate method.
Your continued use of our website or services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy.
14. Contact Us
Questions, concerns, or privacy requests may be submitted to:
Endorse Engine
Email: [INSERT BUSINESS-DOMAIN EMAIL]
Telephone: [INSERT A2P-REGISTERED BUSINESS PHONE NUMBER]
Mailing Address: [INSERT BUSINESS MAILING ADDRESS]
Website: [INSERT WEBSITE ADDRESS]
For SMS assistance, reply HELP to a message from Endorse Engine or contact us using the email address or telephone number above.
